FAQ
Frequently Asked Questions
Find answers to common questions about our tours
Booking & Payments
How do I book a tour?
You can book a tour by filling out our inquiry form, sending us an email, or calling our office. We’ll respond within 24 hours with a detailed proposal and next steps.
What payment methods do you accept?
We accept bank transfers, credit cards (Visa, MasterCard), PayPal, and Alipay/WeChat Pay for Chinese clients. A 20% deposit is required to confirm your booking, with the balance due 30 days before departure.
What is your cancellation policy?
Cancellations made 60+ days before departure receive a full refund minus a $100 processing fee. 30-59 days: 50% refund. Less than 30 days: no refund, but you may transfer your booking to another person or reschedule (subject to availability).
Tour Information
What’s included in your tours?
Most tours include: accommodation, private transportation, English-speaking guide, entrance fees, domestic flights/trains as specified, and some meals. International flights, tips, and personal expenses are typically not included.
What is the group size for small group tours?
Our small group tours have a maximum of 12 travelers, ensuring a personalized experience while allowing you to share costs with like-minded adventurers.
Can I customize a tour?
Absolutely! We specialize in tailor-made journeys. Tell us your interests, preferred pace, accommodation style, and any special requirements, and we’ll craft a personalized itinerary just for you.
Visas & Permits
Do I need a visa for China?
Most travelers need a Chinese visa. We provide an official invitation letter to support your visa application. Some nationalities can visit visa-free for 72-144 hours when transiting through major cities.
What permits are needed for Tibet?
In addition to a Chinese visa, you need a Tibet Travel Permit. We arrange this for you—it takes about 7-10 working days. Some areas require additional permits, which we also handle.
Health & Safety
Is altitude sickness a concern in Tibet?
Tibet’s average elevation is 4,000m+. We design itineraries with proper acclimatization time, and our guides are trained to recognize and respond to altitude symptoms. We recommend arriving a day early and staying hydrated.
Is travel insurance required?
We strongly recommend comprehensive travel insurance covering trip cancellation, medical emergencies, and evacuation. For Tibet tours, ensure your policy covers high-altitude travel.